Support

How can we help?

Answers for Workers, Project Managers, and Office Administrators using Geo Paving.

Still stuck?

Email us and we'll get back to you, usually within 1-2 business days.

Email Support

Getting Started

Why can't I log in after signing up?

Every new account needs to be approved by your organization's admin before you can log in. If it's been a while, reach out to your Office Administrator directly, or contact us if you're not sure who that is.

How do I know which role I have?

Your role — Worker, Project Manager, Office Administrator, or Owner — is set by your admin when your account is approved. You can check your current role from your profile screen.

I forgot my password. What do I do?

Use "Forgot password" on the login screen to reset it by email. If you don't receive the reset email within a few minutes, check your spam folder or contact support.

Time Tracking & Jobs

How do I log my working hours?

Workers can log hours from the Time Tracking section of the app. Entries are visible to your Project Manager and Office Administrator.

How do I create a job or to-do list?

Project Managers can create a job under the relevant office, then add a to-do list to break the work into tasks.

Invoices & Payments

How do I send an estimate or invoice to a client?

From a job, Project Managers can build an itemized estimate or invoice and send it to the client. Payment reminders can be sent from the same screen.

Does Geo Paving process payments?

No. Geo Paving doesn't include a payment processor. Project Managers record payment values and can attach a photo of a checkbook or payment record to keep an internal log for the business owner.

Messaging

Who can start a group chat?

Only Office Administrators can create group chats. Everyone can send direct messages and participate in group chats they've been added to.

Account & Data

How do I delete my account or data?

Contact us at the email above with your account details, or ask your Office Administrator to remove your account. We'll confirm once your data has been deleted, in line with our Privacy Policy.